Faqs

Convenience! When you don’t have time for a special trip to your veterinarian’s office to purchase your pet’s food or medications, you can go online. A broad product offering is available through home delivery where you can ensure regularly scheduled delivery of your pet’s diet and prescriptions by signing up for the auto refill program.

Enroll at the hospital, online through your hospital’s web site or call (877)738-4443.

Yes. Simply call (877)738-4443. Our staff will be happy to place an order for you. You can also place orders through your pet hospital.

You will pay the hospital’s retail price, plus a nominal shipping and handling fee..

Yes, VetSource utilizes a secure web site where all transactions are performed using Secure Sockets Layer (SSL) protocols so the security of any data transmitted to VetSource is guaranteed.

Your order request will automatically be forwarded to your veterinarian for approval. You will receive an email or phone notification as soon as your request is approved. If for some reason your veterinarian does not approve the request, you will be notified with instructions on what else is needed for approval..

Because VetSource has distribution centers across the country, you can expect prompt delivery. Overnight or expedited delivery is available for an additional charge.

Track your order online or call VetSource toll free at (877)738-4443. We are happy to help with any problems you may have.

Yes, but you will need a home street address or we can ship to an alternate address (i.e. work). We cannot ship to a P.O. Box.

We will deliver most products to your home without a signature. There are exceptions, however. Certain products (i.e. controlled substances and medications needing refrigeration) must be tracked and signed for.

Any concerns about your pet’s diet, health, medications, or particular questions about use of any home delivery products should be directed to your veterinarian or their staff.

Hill’s® is the industry leader in offering premium pet nutrition products.

VetSource offers the same guarantee as your veterinarian of quality pet nutrition. If you need to return your food, please call the customer service center at (877)738-4443 or return the product directly to your pet hospital.

For your protection, state and federal laws do not permit pharmacies to resell prescription products if they have been returned after sale, even if they are unopened. In special cases, prescriptions may be returned for credit but the medication will be destroyed by the pharmacy.OTC products may be returned to the pharmacy for credit provided that they are unopened, not temperature sensitive, and are returned within 30 days of the original sale date. Exceptions to this policy will be made on a case by case basis. All return requests must be pre-approved by the pharmacy before return documents or credits will be issued. Return policies may be subject to change.